FAQ
How will my items be delivered?
Items purchased on our site will be delivered through one of the following methods:
1. Digital goods are delivered instantly by an email from BookFunnel to the email address you used at Checkout. If you do not see it, please check your Spam, or if using Gmail, check your Promotions tab. Pre-orders are automatically delivered to your BookFunnel library on release day, and you may not receive an email. Simply log into BookFunnel using the email address you used at Checkout and find your products in your BF library. For any BF questions, please contact Help@BookFunnel.com.
2. Signed bookplates and paperbacks are delivered via USPS. Signed paperbacks are only available for delivery to US addresses at this time. If you live outside of the US, signed bookplates are available for purchase. Lucy’s paperbacks are available to order through most book retailers, and signed bookplates can be placed inside each book. Please allow up to four weeks for delivery of signed items due to Lucy’s current travel schedule.
How will I be able to listen to my audiobooks?
Your audiobook may be enjoyed via the free BookFunnel app available here: https://getbookfunnel.com/
Or you may listen in your browser or download the audio files to listen in another preferred app.
For technical help with your audiobook, email Bookfunnel at Help@BookFunnel.com
Your BookFunnel Library
Log into BookFunnel with the email you used to purchase/download your books, and you will find your library here:
BookFunnel Help Page for ebooks and audiobooks
Find help here https://getbookfunnel.com/
What payment methods do you accept?
PayPal, Shopify’s own ShopPay, Google Pay, Apple Pay, Meta Pay and credit cards.